Can't get into your Epic business relationship on Windows 10 & 11? Try this

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Updated:

Posted: April 2021

  • If you get a bulletin saying There was an mistake logging you in Epic Games, it's possible in that location's a server issue.
  • It'south advised to check if your login credentials are correct if you run across this problem.
  • I other matter you can practice is reinstall your Epic Games launcher when the effect persists.

epic games store can't login

XINSTALL By CLICKING THE DOWNLOAD FILE

Epic Games is one of the biggest game distribution platforms on the market, rivaling services like Steam and GOG. As such, it goes without saying that the owners developed their own client called the Ballsy Games Launcher.

You can use the Ballsy Games launcher to buy and download games, as well as chat with other users. More so, you can manage your game library, and read up on the latest news regarding the Epic Shop.

Your information is secured via logging in with an account and password which you must starting time create. Nonetheless, some users have reported that they have issues with the process.

Why can't I log into my Epic Games business relationship?

In that location are many reasons for this trouble, and to understand them, we need to take a look at related bug:

  • If your Epic Games account is not plant, information technology's posible that you lot didn't enter your credientials correctly. Information technology's also possible that your account was compromised.
  • In case y'all're using Google or Facebook to login , bank check your network connexion and login information.
  • Many users reported that they are stuck in offline mode considering they can't login to Epic Games. This is most likely due to server issues.

How can I enable the 2-factor hallmark for Epic Games?

Your Epic Games account might accept been compromised by a hacker or due to a information breach in Epic's database. If y'all suspect that any of these has happened, chop-chop reset your password to get your business relationship back.

Keep in listen that you can fix two-factor authentication and connect your phone number and email to the Epic account.

Y'all can besides use an Authenticator App in that regard. Rest assured that nobody volition be able to log into your account even if they know the credentials.

What tin I do if Epic Games sign in has failed on Windows x & 11?

1. Bank check Epic Games servers

  1. Visit the Ballsy Games Public status page.
  2. Check if there are issues with any of the services.
  3. If there's issue with any of them, you'll accept to wait for information technology to be sorted.

The Epic servers in your expanse might be down, but that doesn't hateful that they are offline worldwide. You can check if that'due south the instance by using a VPN such equally PIA.

ii. Make sure that your credentials are valid

  1. Open up yourBallsy Games Launcher and go to the log in section.
  2. SelectSign in with Epic Games.
  3. Then, selectForgot Your Password.
  4. Next, in theE-mail Accost field, type in the post associated with your business relationship.
  5. ClickTransport Email.
  6. Follow the instructions in the mail to reset your countersign.

If you can't log in to your Epic Games business relationship, it might exist because you don't recall the countersign correctly, or your credentials have been inverse.

You know that this is the case when you get the post-obit error message:

Sorry, the credentials you lot are using are invalid

If some time has passed since you've last used your Epic Games business relationship, there is a chance you may have forgotten the credentials.

There is as well the possibility of a data breach that resulted in a compromised business relationship. Either way, yous tin can easily recover your countersign if you accept access to the electronic mail you used to create the account.

Note icon
NOTE

If you recently performed a password reset or a countersign change, it can take some fourth dimension until the changes accept effect. As such, await a bit longer before trying to log in over again.

3. Make sure you lot're not logged in on another PC

  1. Make certain that yous're not signed in to another PC/device with your Epic Games account.
  2. If you are, log out and try again.
  3. It's always a skilful practice to log out from your account, and so be sure to do it in order to avoid problems such equally this.

4. Delete the launcher'due south webcache

  1. First, be the Ballsy Games Launcher.
  2. Press theWindows primal + R and type in%localappdata% , then pressEnter.
  3. Open the Epic Games Launcherfolder.
  4. Then, open up theSaved binder.
  5. Next, correct-click on thewebcache folder then selectDelete.
  6. If you discover a folder calledwebcache_4147, delete information technology also.
  7. Then, restart your device.

Proficient Tip: Some PC bug are hard to tackle, peculiarly when it comes to corrupted repositories or missing Windows files. If yous are having troubles fixing an error, your arrangement may be partially cleaved. We recommend installing Restoro, a tool that will scan your motorcar and place what the fault is.
Click hither to download and offset repairing.

This solution tin can besides assistance with other problems, such as Ballsy Games Launcher api-ms-win-downlevel-kernel32 error message.

5. Repair your Epic Games launcher

  1. Printing Windows key + R.
  2. Type in appwiz.cpl.
  3. Select Epic Store Launcher.
  4. Right-click it and choose Repair.
  5. Follow the instructions.
  6. After, restart your device.

Your Ballsy Games launcher might accept some errors, so information technology is best to reinstall the software. This volition likely fix the problem. In instance y'all're having issues, read our Can't uninstall Epic Games Launcher guide for more information.

What do I do if Epic Games sign in has failed on Windows 11?

This is nigh probable a server-side or application effect, and the problem has been reported on various versions.

Since this isn't an outcome related to the operating arrangement, you can use all solutions from this guide on Windows 11 besides. It'southward as well brash to cheque for Ballsy Games login mistake id so you can research the effect on your own.

Does Epic Games store have other accounts?

Did you lot know that you can sign into the Epic Games Store without using an Epic business relationship? The store offers you lots of different log-in options.

Thankfully, if y'all don't have any progress saved on your Epic business relationship but you're having difficulties logging in to it, in that location are a few tips that yous should know about.

You can sign in using Xbox alive, Google, Facebook, Playstation Network, or even a Nintendo business relationship. The Epic Games Store has integration with all of these, which works in your favor.

You've seen above all the primary reasons why you may have problems logging into the Epic Games Store client. Now that you are enlightened of all the possible causes, it should be like shooting fish in a barrel for you lot to know what troubleshooting steps to take.

Other issues can occur with this client, and if you're having issues with your graphics card, we suggest reading our Ballsy Games launcher unsupported graphics card fault.

That'due south well-nigh information technology. Now you know how to set Epic Games launcher log-in problems. The solutions detailed above are straightforward and comprehensive.

In case you're having boosted problems, you tin always visit our Ballsy Store non working guide for more than in-depth solutions.

If y'all accept any other troubleshooting tips in mind, please allow united states know in the comments department below.

Frequently Asked Questions

  • If you lot encounter a Something went incorrect error message when launching the Epic client, you can get rid of it by reading our useful article on this topic.